FAQs
What is Damascus Steel?
Damascus steel is not a material, but a process that is used to combine different types of steel into a beautiful, hardened blade. We fold the 15n20 nickel and 1095 high carbon 4 times, which gives your blades 250-300 layers.
We realize that great customer service is essential to success as an online store. We are here to help. We will return all email inquiries within 5 Business hour. It is our pledge to have the best customer service department in the business.
Can i Use this knife? IS it Functional?
All of the knives we sell can be used and are high quality functional cutting tools. Many people choose to reserve their custom knives for collectible.
CARING OF KNIFE
Damascus Knives are truly a work of art and each one is unique. The Damascus is made of 15n20 nickel and 1095 high carbon. Because of the high carbon, Damascus has a tendency to rust if it’s not oiled regularly. Keep a light oil (any kind of oil will work) to ensure that it doesn’t rust. Another tip is to never store your knife in a sheath because it will leach the tannins out of the sheath and rust the blade.
YES WE ACCEPT CUSTOM REQUESTS
If you are looking for a specific knife that is not on our web site, email us with a product description including any product number, color, style or material. We will send back a quote usually within one business day. We have access to all major knife American brands for info. But we are bound to handmade products, we are not making knives in hundreds Monthly.
DOES YOUR KNIFE IS BRAND NEW
Yes, all of our knives are purchased new directly from the Troy Blades. We are proud of the fact that we make all our knives. We invest our time AND money in each knife we list at: www.troyblades.com
I AM NEW WHAT DOES YOU RECOMMENED
You have found the right place to start your collection. We recommend researching custom knives on our site, purchasing custom knife Books and reading the knife magazines (‘Blade’, ‘Knives Illustrated’ & ‘Tactical Knives’) to explore different knives. We would love to help you make a selection from our website by Email form or direct email address: troyblades@mail.com
SHIPPING INTERNATIONAL
We HIGHLY recommend that international customers, sign-up for professional Package Forwarding DHL. Shipping methods that are offered by the service include: DHL International , Fedex and DHL. Their rates are extremely competitive and allow for full control of the shipment. Some of material not allowed in some countries, like timber wood is banned in Australia and Buffalo horn in Canada..... We take a record before fulfilling orders that customer gets no problem with customs. You can do email or Live Chat with us on customs issue. If you have. Available Payment methods. We accept almost all payment methods online or offline. Online> Paypal, Visa, Mastercard ,American Express, Maestro, Apple Pay, Google Pay, Shop Pay, Venmo Offline> Bank cheque, Money Order,Bank Draft etc , Email for offline payment methods, We boost online payments for customers because each payment method is claimable and secure.
DOES YOU OFFER PAYMENT PLANS
Yes, there is option on cart page to pay payment in parts, you can make a plan there, when you will will clear all payment. We will process you order.
IS THE KNIFE PICTURED ONLONE AVAILABLE FOR IMMEDIATE SHIPMENT?
Normally, yes it is. We strive to update our website on a daily basis with our current inventory. Please feel free to give us a send us an e-mail if you would like to be completely sure a knife is in stock. We can ship the 7 Days business day your order is placed up troyblades@mail.com
RETURN POLICY
We will accept any unused product in its original package for up to 7 days from the date of delivery. We will give a refund of the full product amount minus a 5% restocking fee. Shipping and Handling charges are non-refundable.
CAUTION AND ORDERING QUESTIONS
Caution: The knives sold on this website are extremely sharp and must be handled with caution. Ordering Questions: If you have questions about ordering, please troyblades@mail.com