If you receive your order and the product is damaged, incorrect or not what you expected please reach out to our team at email@example.com
Folded Steel offers a lifetime warranty for our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable.
What makes us happy is our customers happy. We don’t operate on policies or rules. Your happiness with our product is more important than a sale. If there is ANYTHING we can assist with, then hit us up!
Do I have to pay for customs on my order?
Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).
Do you ship internationally?
We love our international customers! Shipping rates vastly differ depending on your region. Be sure to calculate shipping at checkout for an accurate estimate. If you have any issues, email us firstname.lastname@example.org
Keep in mind. COVID-19 is impacting shipping worldwide. Expect longer than normal shipping times.
Can you deliver to my PO Box?
If your PO Box can fit our package, we will ship. Make sure before you place your order, that this is arranged on your end. UK customers will be required to sign for PO boxes.
How can I track my order?
When your order ships, you will receive an additional email with order confirmation and a tracking number. You can track your order HERE.
How long does shipping take?
Currently shipping times are varying based on Covid-19. We are doing our best to get your product to you as fast as possible. Due to the handmade nature of the knives, production time may vary. Our shipping is FREE within the US.
Current order build and processing time is 5-7 days. You order will ship as soon as its had its final polish!
Shipping Time is 4-7 business days for domestic US orders and 10-14 days for international orders.
How much does shipping cost?
FREE. FREE. FREE. To the United States that is. International shipping is calculated at checkout.